Complaints Book

Under Peru’s Consumer Protection and Defense Code (Law N° 29571), our online Complaints Book (Libro de Reclamaciones) is available to you. When you submit the form you’ll receive a numbered receipt by email.

Complaint form

1Supplier

Company nameEnjoy Peru Holidays EIRL

RUC20600007204

AddressAv. Tullumayo 111-B, Wanchaq, Cusco, Perú

Date

The form number is assigned on submission and appears on your receipt.

2Your details

Full name * ID type * ID number * Address * Phone Email *

I am a minor

3Item purchased

Type *

Service Product

Service purchased * Amount paid (US$) Service date Booking or reference number

4Details

ClaimDissatisfaction related to the service or product purchased. ComplaintDissatisfaction not related to the service or product, or with how you were attended.

Details *0 / 3000 Request *

5Reply

How would you like to receive our reply? *

By email By letter to my address

We will reply within fifteen (15) business days at most. Filing a claim does not prevent you from using other dispute-resolution channels and is not a prerequisite for filing a complaint with INDECOPI.

I agree that Enjoy Peru Holidays EIRL may process my data only to handle this complaint form, as set out in its privacy policy. *

* Required fields

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Complaints Book

Complaint form

Super + 14 Inkas	US$36
Traditional + 14 Inkas	US$34
Ending in Ollantaytambo	US$1 less